FAQs

Q. Can I open a credit account with you?

We always ask that your first order with us is settled by pro-forma invoice, however following this we are happy to look at setting a 30 day credit account for you, please talk to one of our friendly sales team who will arrange to send you a credit application form. All account balances need to be paid 30 days from the date of our invoice.

Q. Are we restricted to items in the catalogue only?

Not at all! We can source most things. If you see an item you like and it’s not listed in our catalogue or on our website, call us, and we will do our best to find it for you.

Q. What information should I have printed on a promotional product?

Our advice is keep it simple! Most people have their company logo, telephone number or website address. It’s a all to action, keep it clear and simple!

Q. What are the standard minimum order quantities?

Minimum order quantities vary by product. Please refer to the individual product detail pages. In some cases, we can produce less than the minimum quantity shown, typically at additional expense.

Q. Can we see actual samples of the products before we buy them?

Yes you can. However the sample will not be personalised to you, and all samples are chargeable unless returned in good condition within a specified time. In fact we would highly recommend allowing enough time to see a sample before your event to ensure that you are 100% happy with the product.

Q Can I see a printed sample before the bulk order?

We may be able to offer pre-production samples for your peace of mind and before committing to a full order. There is usually a charge for this, so just ask and we can provide a quote.

Q. Will I get an artwork proof before you print my order?

We supply a pdf visual showing branding design, colour, size and other details for all clients to sign off before your promotional merchandise goes into production. Factory proofs do sometimes vary from the signed off artwork and in that instance we would send the factory proof on to you for a 2nd approval.

Q. What if I need some branded merchandise at short notice?

Fortunately, some promotional merchandise can be turned round extremely quickly, some even within 24 hours! If you have an emergency such as this, just contact us on 0118 936 7450 or email us at sales@mcfinaworldwide.com and brief us on the details – we will be happy to suggest promotional items that can be delivered in your time frame.

Q. What artwork do you accept?

We can accept many types of artwork formats using different types of software and hardware.

Acceptable File Formats:
Adobe Illustrator (.ai, .eps) (Recommended)
Adobe Acrobat - Vector Graphic (.pdf )
The following formats are also acceptable but may involve redrawing the logo and additional charges.
The resolution of artwork is recommended at 600 dpi:
JPEG Image (.jpg)
TIFF Image (.tiff)
Bitmap Image (.bmp)
GIF Image (.gif)

Q. Why won’t a jpg suffice?

Unfortunately, jpgs are low resolution files, and cannot be scaled up or down to suit the branding area of the promotional item. Hi-Res Jpegs can sometimes be used, depending on the print method.

Q. What is a pantone colour?

This is the colour that you would like your artwork printed in on the items you have ordered, please consider the contrast between the item and the print colour when choosing.

Q. Where will I find my artwork and PMS (Pantone) references?

The designer who originally created your logo or the printers who print your company stationery will probably have the artwork and PMS references.

Q. What is a set up charge?

A setup charge is assessed to make the plate from the artwork and set up the machine for imprinting. This is not an art preparation charge.

Q. Is a set-up charge required for a repeat order?

In many cases, no, you will not be charged a setup charge for an exact repeat order. In some cases, there will be a small fee for the setup on a repeat order.

Q. What is a screen charge?

A screen charge is charged to transfer the art image to a screen used in silk-screening.

Q. What is digitizing?

Digitizing is the process of converting printed artwork to a format that can be used in an embroidery machine.

Q. Can I imprint or embroider in more than one color?

Yes. You can typically imprint 1-4 (or more) colors per location but a 1-2 color screen print is most typical. You can typically embroider up to 9 colors per location. Full Color process imprinting is available on some products for photos and full color artwork. HALO will help you determine the best imprint method for your objective and budget. The product detail page shows the most popular imprinting options; contact Customer Service if you require more options than shown on the product detail page.

Q. Why can’t I collect my promotional merchandise to avoid carriage costs?

For various reasons. Firstly, we prefer to manage your promotional merchandise order right through to final delivery, to ensure continuous quality of service, and also as part of our commitment to making things easier for our clients. Furthermore, our factories and branding partners do not allow 3rd party couriers to collect from them, due to reasons of health & safety, storage, changes in production schedules and so on. We always arrange for deliveries to be made to you, your client, or your event location as required.